Hull and East Riding Sexual and Reproductive Healthcare Partnership

Surveys and Survey Results

Posted by Marianne Cuthill - Health Promotion on 15 September 2010

Hull Pride - 31st July 2010

The Sexual and Reproductive Healthcare Partnership for the second year was offering free and confidential HIV testing, support and advice at Hull Pride at West Park.

Just like last year, our aim was to promote HIV testing, increase uptake of testing and raise awareness of HIV and AIDS within the local LGBT community.

For the second time we increased uptake of HIV testing in the community and nearly doubled the numbers of tests undertaken in comparison to 2009.

The HIV testing was a simple and straightforward mouth swab with results being available up to 14 days after the test. Again, we had such a great respond from the LGBT community and we got 25 people tested on HIV during the day.

We are all pleased with the success of that day!

Genital Care Leaflet - 'Tips for your Bits'

This leaflet was developed by one of our Genitourinary Consultants to provide the local population with advice and information on how to care for the skin around the genital area. The leaflet is aimed at males and females of all ages.

When developing the leaflet, we consulted with users of the service as well as non-users regarding the wording of the leaflet, the content of the leaflet (whether there was more information that needed to be included), the layout of the information and the name of the leaflet.

We consulted with 109 people of ranging from 15 - 77 years old. The results showed:

- 97% of those consulted understood all the information in the leaflet
- 74% thought that they got all the information they needed
- 82% felt that it would help them to improve their personal care
- 93% understood all of the words

The preferred name for the leaflet was 'Tips for your Bits'. Other options were 'Personal Care Leaflet' and 'Hints for Healthy Genitals'.

Other feedback asked for a bit more explanation in the leaflet and less repetition.

As a result of the consultation more explanation was added into the introduction, amendments were made to some of the words used and changed the layout of the information to include a General Advice section, Information for Females and Information for Males.

CASPHER Texting Service

The Chlamydia Awareness Screening Programme for Hull and East Riding Team currently use text messaging to inform those who have been tested of their results. Young people are responding well to this service and we thought it would be a good opportunity to promote the Chlamydia Screening Programme and remind people to undertake a further chlamydia test.

This service is aimed at males and females aged between 14 - 24 years old who live in Hull and the East Riding of Yorkshire.

We consulted with 44 people aged 13 - 25 years old:

- To investigate whether the texts are a good idea
- To establish what the text should say
- To establish if this service should be opt in or opt out
- To find out how people like to be tested
- To find out how many times a person changes their mobile phone number

The results are as follows:

39 people thought this would be a good service
30 people would not object to an annual reminder
24 people thought that this would need to be an 'opt-in' service, therefore, they would need to give permission to receive the text
21 people preferred this wording: 'Hi CASPHER team here, just reminding you its been a year! Please pick up a test from ur nearest site'
33 people told us they had changed their phone number in the last year
23 people said they would prefer to get their test kit from their local clinic

Outcome

Although we are now unable to develop this texting service at this present time, the results will help us in the future when we consider developing this service again.

Photographs

We wanted to update the artwork on the walls within Conifer house, the main clinic sexual health and reproductive clinic in Hull and East Riding of Yorkshire.

We had tasteful pictures of different forms of contraception taken and asked staff and service users which pictures they liked and for further comments.

Results

Respondents requested more explanation on the pictures
Respondents liked the intrauterine device next to the 20 pence to show how small it is
Some of the text was confusing/innaccurate
Some pictures showed contraception that was not available anymore

Outcome
Text was removed or amended to reflect the feedback given by staff (e.g. 'you do not need to know how it works' removed from the picture of the intrauterine device)
The picture of the intrauterine device with the coil was not used
Only used images of contraception that was still available

Genitourinary Medicine (GUM) User Satisfaction SUrvey

We ran a survey throughout May 2010 throughout our GUM service usersto establish levels of satisfaction regarding different aspects of the service.

The survey was completed by service users as soon as they had completed an episode of care within one of our clinics and asked about the following areas:

Reason for visit.
Why choose the GUM service over their GP surgery or pharmacy.
How users heard about us.
Were service users advised to come here.
Length of wait.
How long users were willing to wait.
General satisfaction about aspects of the consulation e.g. whether users felt they were valued and treated with respect, got all the information they needed, whether they were confident their informaiton would be kept confidential, whether they were given enough time, if they were made to feel comfortable and if they felt the consultation was worth the wait.

Results

Overall we received 195 responses, equating to about 9% of the total number of people accessing the service throughout May 2010.

The main reasons for visiting a GUM clinic rather than a GP or pharmacy accross all three locations was for confidentiality and because there was no need for an appointment.

Friends and family, GP surgeries and websites were the main ways in which people heard about our service.

Most people accessing our services did so without being referred here by someone else or being told to come by friends or family.

'Sexual health check' was the main reason people attended the GUM clinics accross all three sites.

Most of the respondents waiting between 0-30 minutes to be seen, however it was noted that at Conifer House, some had waited between 60-90 minutes to be seen.

Most people thought that waiting between 0-30 minutes was acceptable, however, at Conifer house, respondents were prepared to wait between 60-90 minutes.

Most respondents Strongly agreed or Agreed that they were valued and treated with respect, got all the information they needed, they were confident their informaiton would be kept confidential, they were given enough time, they were made to feel comfortable and they felt the consultation was worth the wait.

Those that expressed dissatisfaction with the with the service waiting times as the reason for this.

Outcomes

The staff working within the GUM service are completing an action plan to say what they will be doing with the results.

We have already started to include information about waiting times on the whiteboards in the waiting areas to ensure that people are aware of how long they will be waiting, We are also reviewing our triage systemto make this more efficient, ensure that staff time is used more effectively and, omst importantly , to ensure service users are seen as quickly as possible.